Trimble R8 Field Experience – An Interview with Surveying Solutions

DP: Tell us a little about your company and your relationship with Duncan-Parnell.

DK: Surveying Solutions, PC is a land surveying company based in Louisburg, NC. The company has been working with Duncan-Parnell (DP) for about 15 years, primarily with equipment rentals.

DK: The growth of our company caused us to evaluate purchasing equipment rather than continue in conventional methods not feasible for our project sites.

DK: We purchased a major competitor’s product from another dealer due to cost. It turned out to be a bad experience. The product did not work properly. We wanted to return the equipment but the provider would not accept it back. This experience caused us a lot of downtime and profitability. Our DP representative, Rick Lusher, accepted the trade-in and helped us with the purchase of a Trimble R8 Series system.

DK: We use the R8 to survey large scale sites. Trimble is the respected brand in the industry and the R8 has so many features and benefits. An added piece of mind is having the DP support available. Your guys know their stuff. The ability to call DP and have a knowledgeable person take care of equipment issues is priceless.

DP: What are the product results, did it meet/exceed your expectations?

DK: Yes! It does exactly as expected! The R8 is reliable and the DP service is dependable.

DK: It has allowed us to keep our clients by giving us the ability to work alongside them as they move on to larger sites.

DP: Has this product made your project a success, and has it reduced your cost?

DK: It has greatly increased our efficiency. There is zero downtime with the R8. We were losing 8 man hours a week with the competitive product. It is saving us twice the difference in equipment payments. It has increased billable by 15% due to no downtime with the equipment. Our initial decision to purchase based on price ended up costing us more money. We learned that quality equipment and available support outweighs cost.

DP: How has this product minimized your risk?

DK: The R8 works like it should, reducing our stress levels and increasing our confidence in the results.

DK: Yes, I would highly recommend this equipment. It is high quality equipment from a brand you can rely on. The ability to access data via wifi is a valuable feature that saves time and money between field and office.

DK: Yes, I would highly recommend Duncan-Parnell. The support you provide is key and well worth the investment. The staff is knowledgeable and can troubleshoot issues quickly because they have experience with it. DP has always treated us with respect and provided better service even if we don’t buy from them. They are very relationship-oriented and customer service driven.