Customer Spotlight: R. Joe Harris & Associates, Inc.

Since 1999, Charlotte-based firm R. Joe Harris & Associates, Inc. (RJH) has steadily grown to provide both civil engineering and land survey services. RJH has been responsible for a variety of projects ranging from simple, single-task designs to multi-task/multi-phase projects. Its professional staff has extensive experience on municipal, residential and commercial projects.

Being a Duncan-Parnell customer since their early days, RJH has acquired a healthy portfolio of geospatial equipment to address their project needs. From Trimble robots to several GPS units to total stations and automatic levels, RJH relies on Duncan-Parnell for not just geospatial equipment, but partnership and problem solving. “Since day 1, we’ve always put stock in service and reliability”, says Brandon Pridemore, VP, RJH when asked what makes their relationship with Duncan-Parnell a solid one. Brandon and his team described the relationship as one where they can always bounce questions off of their Duncan Parnell account team for advice and solutions.

One new situation evolved over time involving their wide-format printing capabilities. RJH was relying on two separate devices – one to produce mono prints and one to handle color. However, as the demand for color spiraled, the old machine simply couldn’t provide the necessary speed. Moreover, documents had to be manually collated, causing severe impacts on productivity.

RJH came to the conclusion they wanted to consolidate these two aging devices into one printer that could deliver high quality, color prints in an instant. The company approached Duncan-Parnell for advice and the HP Pagewidth XL 5000 Multifunction Printer was recommended. “We’ve worked with Duncan-Parnell since day one so we trust their advice and the HP Pagewidth XL Multifunction Printer clearly met our needs”, adds Pridemore. “It provides fast, sharp color and mono prints as well as scanning capability so we were keen to get it installed.” “We used to spend hours manually collating documents, which is a waste of billable time. At the same time, the long print queues meant our teams were twiddling their thumbs waiting for prints to arrive. Now, entire sets are printed in a fraction of the time. We estimate that we have increased productivity by 40%.”

So whether printing large-format documents or managing multiple crews with Trimble instruments, productivity and efficiency are key. RJH saw a challenge in their business processes, looked to Duncan-Parnell for product solutions and advice, and now have significantly increased productivity, through increased speed, and higher quality outputs.

If this sounds familiar, reach out to your local Duncan-Parnell representative.